Q & A

What Zone are we in?
Canada is split up into 4 zones, A through D. The majority of Saskatchewan is Zone C but Moose Jaw is in Zone B. Refer to the map to see which Zone you are located in.

What is the difference between dual pane and triple pane glazing?
There is a significant difference in insulating value as well as sound dampening between dual pane & triple pane glass. A standard dual pane glass unit with low-e and Argon gas has an R-value of 4.6, where as a triple pane glass unit with one coat of low-e and one Argon gas filled air chamber has an R-value of 5.6. The R-value of a triple pane glass unit can further be improved by having two low-e coatings and both air chambers filled with Argon gas, to ultimately achieve an R-value of 8.3.

How long does it take to have a window made?
A standard window takes 3-4 weeks for us to complete. Specialty windows such as Bays, Bows, Radius, etc… are completed in 4-6 weeks.

Does EnerGuard measure windows or perform installations?
No we do not. EnerGuard Windows and Doors Inc. is a manufacturer for the purpose of supply only to our customers. Our windows are available for purchase directly, for the do-it-yourselfer, or from one of our many dealers located throughout the province of Saskatchewan.

Do the different coatings really make a difference in how the window performs?
Yes they do. We offer two types of low-e coating options with all of our glass. Each has unique characteristics that help them perform for specific applications. This chart demonstrates how each performance value differs from one type to the other.


 

Comfort E2

Comfort Ti-AC40

R-Value

3.3

4.6

Solar Heat Gain Coefficient

0.71

0.49

% U.V. Transmittance

31

45

% Visible Light Transmittance

75

71

As you can see, there are some obvious differences in these coatings - notably in the areas of R-value and Solar Heat Gain.

How is EnerGuard different than any other manufacturer?
EnerGuard is proudly locally owned and operated. We offer what the larger companies can offer, but with a more personal feel. Our design team is dedicated to educating customers and dealers on all of our options and how those options will ultimately affect the performance of your windows. We maintain a consistent quality control program and continually maintain on-time delivery schedules. EnerGuard manufactures an exceptional and solid product that we are proud to call our own.

What causes condensation on windows?
Condensation is water that forms when warm, moist air hits a cooler surface. In homes, it might occur on surfaces such as windows, bathroom walls and cold-water pipes. When interior humidity levels are too high relative to cooler outdoor temperatures, condensation can form on the coldest surface in a room - often the glass in a window or door. While windows and doors do not cause condensation, they may be one of the first places it shows up. For tips on how to control condensation on windows, please refer to our Warranty and Maintenance guide.

How do I get a quote for windows?
There are several ways that you can get a quote. If you are a do-it-yourselfer, you can submit an on-line request right from our web site. On-line request forms are accessed through our contact us section of this site. The same form is also available for download, if submitting by way of fax. You can also contact our sales department directly. Our sales team will be more than happy to help, or refer you to one of our many factory approved dealers and installers.

What do the A’s, B’s and C’s mean when considering windows?
All windows must be rated for their air-tightness, water-tightness, and wind load strength. National, Provincial and local building codes require that windows meet these minimum standards of performance. The A, B & C ratings refer to these attributes as shown below.


AIR TIGHTNESS RATINGS ("A" RATING)

 

Max. Air Leakage Rate
(m³/h/m)

A1

2.79

A2

1.65

A3

0.55


WATER TIGHTNESS RATINGS ("B" RATING)

 

Pressure Differential
(Pa)

Equivalent Wind Speed
(Kph)

B1

150

55

B2

200

60

B3

300

75

B4

400

85

B5

500

100

B6

600

110

B7

700

120


LOAD-RESISTANCE RATINGS ("C" RATING)
(to blow-out)

 

Pressure Differential
(Pa)

Equivalent Wind Speed
(Kph)

C1

1500

175

C2

2000

200

C3

3000

250

C4

4000

280

C5

5000

325

EnerGuard windows have been certified to and exceed Canada’s 2010 National Building Code standards (i.e. on average, our air leakage rate is .03 m³/h/m, far exceeding the minimum requirements).

 

Installation

WINDOW INSTALLATION INSTRUCTIONS

Important: All window units are factory fitted and assembled. ON SITE FITTING IS NOT REQUIRED, so long as windows are Plumb, Level, Square and shimmed correctly within the opening.

Rough Openings:

  1. The hole in the wall should be 1” wider and 1” higher then the outside measurement of the frame when using a brickmould (3/4” wider and 3/4” higher when using a Nailing Flange).
  2. The bottom plate of the opening must be level with no dips or crowns.
  3. The sides of the wall opening must be parallel.

Installation:

  1. Before placing the unit in the opening, a bead of good quality caulking must be applied to the perimeter of the opening on the exterior side of the sheathing. Ensure that when the unit is installed that the caulking comes in contact with the backside of the brickmould or nailing flange forming a water tight seal.
  2. Place the unit in the opening maintaining the same clearance all around.
  3. Temporarily shim and anchor the unit at the sill and then at the head, maintaining the same margin (clearance) between the sash and the frame at the side and top.
  4. The unit should then be temporarily shimmed and anchored up the sides of the unit maintaining a constant margin all the way up the sash.
  5. Once the unit is permanently shimmed and fastened with consistent margins the sash should operate freely and the two lock side corners should seal tightly.
  6. Fastening the unit should be done through the brickmould, jambs or nailing fin.
  7. Multiple wide window units should be shimmed under the sill of the unit at the jamb, all mullions and every 12” where the mullion is not involved.
  8. Lightly pack insulation in the void between the window unit and frame and the rough opening.
  9. When brickmould, or a nailing flange is supplied loose, be sure to apply caulking to the channel where the brickmould, or nailing flange fits into and any surface joint to prevent water penetration.
  10. Adequate flashing must be installed across the top of the unit to prevent water penetration.

CAUTION

  1. It is the owner, builder or architects responsibility to ensure all products selected are in compliance with applicable laws and building codes.
  2. All units should be lifted from the bottom of the unit. Do not pull or lift the unit using the brickmould, nailing flange or jambs as this may cause structural damage to the unit and/or the seal, affecting the windows performance.
  3. The use of some expanding foam insulations can cause the frame to bow. Please use extreme caution when using any expanding foam products.